Privacy Policy
Sundial Fox is committed to handling personal data responsibly. This policy explains what information we collect from people who contact us or engage with our services, how we use it, and the rights available to you under Malaysian law — in particular, the Personal Data Protection Act 2010 (PDPA).
1. Introduction and Scope
This Privacy Policy applies to Sundial Fox ("we", "us", "our"), a business registered in Kuala Lumpur, Malaysia. Our registered address is No. 12, Jalan Telawi 3, Bangsar Baru, 59100 Kuala Lumpur.
This policy covers data collected through our website at https://sundialis.live, through our contact form, and during the course of our service engagements with educators and tutoring centres.
For questions about this policy or your data, contact us at [email protected].
2. Personal Data We Collect
We collect the following categories of personal data:
Contact and identity information
- Name and job title (e.g. teacher, centre director)
- Email address
- Phone number (if provided)
- School or tutoring centre name and location
Service-related information
- Teaching materials shared for review (worksheets, lesson notes)
- Subject areas and year levels you teach
- Notes and preferences from our sessions
Technical information
- Browser type and device information (collected via standard web logs)
- IP address and approximate location
- Cookie preference data (stored in your browser)
How we collect it
Data is collected directly from you via our contact form, during service consultations, and from materials you share with us. Technical data is collected automatically via server logs and cookies (see section 5).
Legal basis for processing (PDPA 2010)
We process personal data on the basis of your consent (where given), performance of a service agreement, and our legitimate interests in delivering and improving our services — consistent with the PDPA 2010.
Retention periods
Contact and inquiry data: 24 months from last contact. Service engagement data (notes, session records): 36 months from engagement completion. Teaching materials shared with us: deleted within 30 days of engagement close unless you request otherwise.
3. How We Use Your Data
- Service delivery: Responding to enquiries, scheduling sessions, and delivering the service you've engaged us for.
- Communication: Sending session summaries, written deliverables, and follow-up notes relevant to your engagement.
- Service improvement: Reviewing how our services are used to improve future engagements. No individual data is published.
- Legal compliance: Maintaining records as required under applicable Malaysian law.
- Marketing (opt-in only): We may send occasional service updates or information about new offerings. You may opt out at any time by contacting us.
We do not sell personal data to third parties. Teaching materials you share with us are used only for the purpose of the service engagement and are not shared with external parties.
4. Data Protection Measures
- Secure storage: Digital records are stored on password-protected systems with restricted access.
- Access controls: Only team members directly involved in your engagement can access your data.
- Transmission: Data shared by email or during remote sessions is handled with care. We recommend using secure channels for sensitive materials.
- Breach response: In the event of a data breach affecting your personal data, we will notify you and the relevant authority as required under PDPA 2010 without undue delay.
5. Cookies
Our website uses cookies to support basic functionality and, where you consent, to understand how visitors use the site. Cookie categories we use:
Required for the site to function — e.g. storing your cookie preferences. Cannot be disabled.
Help us understand which pages are visited. Only activated with your consent.
Used for relevant content targeting. Only activated with your consent.
Remember your settings across visits. Only activated with your consent.
For full details and to manage your cookie choices, see our Cookie Policy.
6. Your Rights
Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights regarding your personal data:
Right of access
Request a copy of the personal data we hold about you.
Right to correction
Ask us to correct inaccurate or incomplete data.
Right to withdraw consent
Withdraw consent for optional processing (e.g. marketing) at any time.
Right to limit processing
Request that we limit how we use your data in certain circumstances.
Right to erasure
Request deletion of your personal data, subject to any legal obligations we must fulfil.
Right to object
Object to processing based on legitimate interests, including direct marketing.
To exercise any of these rights, email us at [email protected]. We will respond within 21 days. If you are dissatisfied, you may refer your concern to the Department of Personal Data Protection Malaysia (JPDP).
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their policies independently.
8. Children's Privacy
Our services are intended for educators and adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data through our site, please contact us so we can remove it.
9. Changes to This Policy
We may update this policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after a change constitutes acceptance of the revised policy. For significant changes, we will notify active clients directly.
10. Contact for Data Enquiries
For any privacy-related questions or to exercise your data rights:
Email: [email protected]
Phone: +60 3-2284 7790
No. 12, Jalan Telawi 3, Bangsar Baru, 59100 Kuala Lumpur, Malaysia